Refund policy

Refund Policy – SOTE

At SOTE, we stand behind every fragrance we create. Your experience matters to us, and we want you to truly love your scent.

If for any reason you’re not fully satisfied with your purchase, we offer a 100% satisfaction guarantee.

You may request a return or exchange within 30 days of receiving your order. Simply reach out to us at support@sotescents.com and let us know what’s going on—we’re here to help.

If your return is approved, we will provide you with a prepaid return label. Once your item is received, we will issue a full refund or exchange, depending on your preference.

Please note:

• Items should be returned in their original packaging when possible
• Shipping fees are non-refundable unless the item arrived damaged or incorrect

If your order arrives damaged or there’s an issue with your shipment, please contact us right away so we can make it right.

We review each situation with care and are committed to resolving any concerns in a way that feels fair and supportive.

Your trust means everything to us.

— SOTE