Shipping policy
Shipping Policy — SOTE (Salt of the Earth)
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
During launches, promotions, or high-volume periods, processing times may be slightly extended.
Once your order ships, you will receive a confirmation email with tracking information.
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated delivery times after shipment:
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Standard U.S. Shipping: 3–7 business days
Delivery timelines are estimates and may vary due to carrier delays, weather conditions, or peak shipping seasons.
Shipping Carriers
Orders are shipped via trusted carriers such as USPS
Incorrect Shipping Addresses
Please ensure your shipping address is correct at checkout.
SOTE is not responsible for orders delivered to incorrectly entered addresses.
If you notice an error, email support@sotescents.com immediately. We cannot guarantee changes once an order has been processed.
Lost or Delayed Packages
Once an order has shipped, delivery is handled by the carrier and delays may occasionally occur.
If your package appears lost or significantly delayed, please:
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Check your tracking information
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Contact the shipping carrier for updates
If you are still experiencing issues, please email us at support@sotescents.com with your order number and details.
While we cannot guarantee replacements or refunds for carrier-related issues, we care deeply about our customers and will:
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Offer a discount code to repurchase your order, and
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Review any additional support on a case-by-case basis
We are committed to working with you toward the best possible resolution.
Damaged Items
If your order arrives damaged, please email us within 48 hours of delivery with:
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Your order number
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Photos of the packaging and item
We will review and assist with a replacement if applicable.